Shipping Policy

SHIPPING INFORMATION: 

We opt for economy shipping to achieve the lowest shipping rates to enable free worldwide shipping. You can expect your order within 14-16 business days. We are currently working on setting up quicker/ expedited shipping methods.** 

 

 Canvas Print

Framed Canvas 

Processing Time

2-3 Days

2-3 Days

Shipping Time Frame:

USA/ EUROPE

(USPS/ DHL/ FEDEX)

7-9 Days

8-12 Days

Australia, Canada, New Zealand, and Ireland, UAE

(Canada Post/ NZ Post/ Aus. Post/ An. Post/ DHL) 

8-11 Days

9-14 Days

   

Please note: Very rarely, products get lost in transit! If you do not receive any updates for over 15 business days, Please REACH OUT to us. We'll do everything we can for you. Reach us at feedback@canvasist.com

Processing: 

  • On average processing takes 2-3 business days. These products are made to order and are high quality, so it takes time to ensure perfection!
  • Custom products take 2-5 days to process.
  • Delays may occur based on orders being placed on holidays or weekends. 
  • Packages will arrive within the estimated time stated above after it has been processed.  
  • If there are any shipping or processing delays on your order, we will notify you as quickly as possible to ensure customer satisfaction.

Next-Day Delivery 

  • We do not have this option available because we have to hand stretch and make every single product. Time constraints simply do not allow for next day delivery.

Tracking: 

  • We update tracking information within 1-3 days after the product is shipped.  
  • Tracking can be checked through our ORDER STATUS page
  • The tracking will update once the product has arrived IN your country. So please allow at least 10 days to see the updates. We will however send you an email when we ship your order with a link to track it.
  • We send a tracking confirmation email for your convenience as soon as the tracking has been updated. 

Lost Package? 

  • If your product hasn’t arrived within the estimated time please contact us so we can help resolve the matter! Email us at feedback@canvasist.com
  • If your product shows that it has been delivered, but you haven’t received your package, please contact us immediately! We will help out in every way that we can. Email us at feedback@canvasist.com

More Information: 

  • For International Orders please allow some extra time since orders frequently get held up in Customs. This is no fault of ours or the shipping company. This is up to each individual country's government.
  • We DO NOT accept refunds for any reason while products are IN TRANSIT. We will of course always work with you once you receive the products or before we ship them!