Refund Policy

Returns & Refund

If you have any problem regarding the product kindly mail us at feedback@canvasist.com. We will try our best to assist you and arrange a refund or a return.

Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please try to maintain the same packaging that was sent to you. Goods returned with improper packaging leading to any kind of damage would be the sole liability of the purchaser.

To complete your return, we require a receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Note: In case of a return, write to us at feedback@canvasist.com. We may send you a shipping address or would arrange a pickup. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
(a) If any kind of damage/scratch is seen onto the frame or canvas.
(b) Any item not in its original condition, is damaged or missing parts for reasons not due to our error
(c) Any item that is returned more than 21 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@canvasist.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.