Refund and Exchange Policy
Returns & Refund
At Canvasist, we do our best to provide the most accurate product descriptions we can. Our sizing charts match up congruently with their respective products, each visible on the product page. We want our customers to know exactly what they are ordering.
Everything is HAND framed and stretched meticulously by our skilled staff. Hence, there may be a VERY SLIGHT discrepancy between the pictured image/ description and the final product. Rest assured we will NEVER send anything out that isn't as close to perfect as possible.
If you have any problem regarding the product kindly mail us at email@example.com. We will try our best to assist you and arrange a refund or a return.
Important things to note:
- Our policy lasts 7 days. If 7 days have gone by since you receiving your order, unfortunately we can’t offer you a refund or exchange.
- Refunds will only be granted when there has been a damage in Transit or the goods are found to be not as per the description provided.
- In any other case, due to inspection, cleaning, and repackaging, a 25% restocking fee will be applied to all orders that are returned for a refund. The fee will be applied to the original order. Meaning that you will be refunded 75% of your total order value.The shipping return cost will be the customers responsibility.
- We do not provide return labels unless it's a manufacturers defect! Orders that are being exchanged/ returned due to manufacturers defect/shipping damage will not incur a shipping/ restocking charge.
Note: In case of a return, write to us at firstname.lastname@example.org. We may send you a shipping address or would arrange a pickup. Please do not send your purchase back to the fulfilment centre.
Returns (accepted under the following circumstances):
- Damaged Product / Manufacturers Defect
- If the product arrives damaged. Whether due to shipping or a manufacturer’s defect, we will honor a 100% full refund or exchange. We will require photo evidence of this via email to email@example.com
- In case of only certain panels being damaged by way of scratches, wood being broken/ cracked, that particular panel may be replaced or partial refund may be granted.
- For MANUFACTURERS DEFECTS we must be notified within 7 days of order delivery.
- Not As Described
- If the product arrives and the customer can prove that it does not match up with the product description, we will honor a return for a full refund or exchange for a different item.
- Product Lost in Transit
- If the product doesn't arrive because it is lost in transit, then we will immediately reship the product for you! The one condition is that the customer must absolutely make sure their address is correct.
Returns & Exchanges ONLY Accepted If Products Meet Following Criteria:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Original packaging
- Within 7 days of the date you received your initial purchase
- We require a receipt or proof of purchase (Order number and Email-ID)
- Goods returned with improper packaging leading to any kind of damage would be the sole liability of the purchaser.
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 hours.
Late or Missing Refunds (If applicable):
- Check your Bank Account
- Contact Credit Card Company
- Processing time USUALLY takes 1-3 business days
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
If you are shipping items over $50, we would highly suggest shipping the product back to us with tracking so that if the product is lost in transit, it will be very easy to prove to us that it was indeed shipped back.