You can track your order in anytime using our Order Tracking page. Also we will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 7 business day, please contact us.
On the last page before your click "complete my purchase" there will be two boxes where you can enter your discount codes or gift card code. Once you have entered either of these codes click "Apply". Your total amount will be updated to reflect the discount.
Note - Discount coupons and gift cards cannot be used in combination with each other.
We typically ship out orders within 2-3 days of placing an order. When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us at email@example.com
We work hard to lower our shipping costs to pass those savings on to you. Right now, we offer free shipping for orders $100 and over. Otherwise, we charge a flat rate of $19.99 for shipping international orders and $8.99 for shipping domestic orders.
Keep your eye out for free shipping and other promotions that we offer to our exclusive mailing list.
Each country varies in customs fees and it's something we can't actually gauge. We charge international fee's in relation to your location as well as the total weight of your package and they range anywhere from $19.99-$39.99 USD, but any additional fees have to be taken up with customs in your country.
We typically ship out orders in 2-3 days of placing the order. We ship mainly ePacket Priority. This means that once your order has left our warehouse, it will be to you in 10-12 business days. If you’ve been waiting more than 14 business days for a package, feel free to contact us and we will solve the problem.
Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend emailing us immediately upon realizing that something may be wrong with your order. We will always do our best to make sure you’ll get what you need.
If you find that you’re not completely satisfied with your product or in case of any defects, we will gladly issue you a refund. Please mail us at firstname.lastname@example.org for the same and we will get back to you within 24-48 hours.
When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.